As components of its product value measurement equation, the Frost & Sullivan findings highlighted MobileHelps features and functionality, ease of use, and service support, citing the following: An inherent simplicity of design, with a basic call feature set and an optional automatic fall detection technology, which received the first ever mobile fall detection FDA approval in the U.S. market in 2013. Its emergency alert system and MobileHelp Connect online history tracker for both caregivers and family notification of events, which augments EMS notification and, in some cases, can act as a standby system for non-critical events. The concept of wearable convenience through MobileHelps optional wristwatch form factor that reduces product bulk, damage through movement or falls and, most importantly, reduces issues around daily forgetfulness of use. The two-step transition between the Classic and DUO product suites allows customers to seamlessly upgrade from indoor only to mixed indoor/outdoor use. Through its call center service partnerships , MobileHelp is able to concentrate specifically on the improvement of product, pricing and feature sets, while concomitantly providing best-in-class trained operator support. Mobility is a key component of shifting customer expectations in personal emergency response systems, said Frost & Sullivan Research Analyst Daniel Ruppar.
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